Full-journey protection for your travel network
If eSIM installation fails or QR code is lost, we'll re-send it for free
If you encounter issues installing your eSIM, or if the QR code is lost or damaged, we promise to re-send your eSIM configuration free of charge. Simply contact customer service with your order number, and we'll complete the re-issue within 1 hour.
Full refund available before eSIM is activated
If you change your mind before activating your eSIM, we provide a full refund guarantee. Just contact customer service to request a refund before activation, and we'll process it within 3 business days.
Customer service responds within 1 hour during business hours
Our customer service team commits to responding to your requests within 1 hour during business hours (9:00-22:00). Urgent issues are prioritized to ensure your travel network is not affected.
Pass the compatibility check and use with confidence
After confirming your phone supports eSIM using our compatibility checker, if you're unable to use it due to compatibility issues, we provide a full refund or alternative solution.
Destination network coverage guaranteed, contact support for signal issues
We partner with quality carriers worldwide to ensure destination network coverage. If you experience signal issues, contact customer service for technical support or carrier configuration changes.
Your personal information and eSIM data are securely encrypted
We use bank-level encryption technology to protect your personal information and eSIM configuration data. All data transmission uses SSL encryption and is never shared with third parties.
Answers to questions about refunds, reissues, and response times
After refund approval, the amount will be returned to your original payment account within 3 business days. We support Alipay, WeChat Pay, and major credit card refunds.
As long as the eSIM has not been activated, you can request a full refund within the plan's validity period. If compatibility issues prevent usage after passing the compatibility check, we also support refunds or alternative solutions.
No extra charge. We offer free eSIM re-issuance. Just contact customer service with your order number, and we'll re-send the configuration and provide technical support within 1 hour.
Our customer service team guarantees a 1-hour response time during working hours (9:00-22:00), with urgent issues prioritized to ensure your travel network is not affected.
Yes. If you confirmed your phone supports eSIM using our compatibility check tool and compatibility issues prevent usage, we offer a full refund or alternative solution.
Yes. We use bank-level encryption to protect your personal information and eSIM configuration data. All data transmission uses SSL encryption and is never shared with third parties.
Choose an eSIM plan that fits your itinerary — connect on arrival and travel with peace of mind.
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